All the Pithys are hand-painted in our workshop and the majority of them are handmade to order.
We usually have just a small stock of ready-to-go items.
This allows us to be able to manage the manufacturing process of our small business.
PLEASE ALLOW 2-3 WORKING DAYS BEFORE SHIPPING.
You will receive an email when your order has shipped.
Delivery and Returns
What are my delivery options?
| BARCELONA | |
|---|---|
| Pick-up at our studio (Gràcia Neighborhood) | Free (We will contact you as soon as your order is ready) |
| Delivery: Correos | 4,99€ (Delivery in 2-4 business days) |
| SPAIN | |
|---|---|
| Delivery: Correos | 4,99€ (Delivery in 2-4 working days) |
| EUROPE | |
|---|---|
| 4-6 Business Day Delivery | 9,00€ |
| UNITED KINGDOM | |
|---|---|
| 5-9 Business Days Delivery | 9,00€ |
| CANADA | NEW ZELAND | AUSTRALIA | |
|---|---|
| Standard Delivery | 15,00€ (Delivery in 15-20 working days) |
| Express Delivery | 25,00€ (Delivery in 4-6 working days) |
| UNITED STATES | |
|---|---|
| Standard Delivery | 16,00€ (Delivery in 15-25 working days) |
How do I return an item?
You can currently return your items up to 15-days after you receive them for a full refund or exchange. Items must be in the same condition as received and in their wooden packaging (if they have). To return an item, it is not necessary to use the same folder or box you received.
For hygiene reasons, earrings cannot be returned or exchanged unless faulty.
Please email us at info@pithylab.com to let us know and post back your items:
our address is Rita Conti | Carrer de Sant Lluis 49 | Local 2 | 08024 | Barcelona | Spain
We recommend using a tracked or signed for service to ensure your items arrive safely.
I have received a faulty item.
If an item you receive is faulty, please email info@pithylab.com to let us know as soon as possible. Please include a photo as it is handy for me to see what has happened.
We carefully make all my jewelry in our atelier and we do a quality control before the items leave the workshop. However, faults can occur or jewelry can be damaged in the post.
If your jewelry is faulty, we will repair or replace it free of charge.
Thank you for your understanding.
For any other questions, reparations, doubts or custom orders you can contact us at info@pithylab.com.
We will be happy to help! Thank you.